Hot n Cold Pack

$9.00
In stock
SKU
HOTNCOLD
Learn more
or 4 interest-free payments of $2.25
30 Days Money Back Guarantee
Order by 2pm for Same Day Dispatch

Your Trusted Hot n Cold Pack for reliable application of Heat or Cold to painful areas of the body.

Soothe your strains and pain in muscles and joints with our reusable microwaveable hot and cold pack.

Features

  • Ideal for a wide range of muscle and joint issues including strains, sprains, tendonitis etc.
  • Designed to soothe muscle soreness or swelling
  • For temporary relief of headaches
  • Reducing fevers
  • Made from soft “frost free” cover and Non-toxic, biodegradable gel.
  • Microwaveable | Reusable

 

Cold Application decrease blood flow to the affected area, making it ideal for reducing inflammation and swelling after an injury, cool down a temperature, ease headaches and toothaches or relieve minor burns.

Hot Application increase blood flow and can improve healing in stiff or damaged msucles and joints – often present in people with arthritis patella tendonitis; temporary pain relief of aching muscles and joints, nagging back pain or menstrual cramps, improving mobility and recovery time.

Do not use hot or cold therapy products if experiencing a sensory disorder. Improper use of hot and cold therapy can result in burning or damage to skin and nerves – be sure to consult your doctor if unsure.

 

Instructions

Microwave Method

Because microwaves vary in power, you need to find the correct heat time carefully.

  1. Before you begin, flatten the pack and ensure the gel is evenly distributed.
  2. If pack is at room temperature, expose on medium for 60 seconds and let stand 30 seconds. If more heat is necessary, try a further 60 seconds at a time with equal standing until correct temperature is reached.
  3. If frozen, expose on medium initially for 100 seconds then let stand for 60 seconds. Further exposure should be in 60 seconds increments, with equal standing time, until correct temperature is reached.
  4. Record the total time for future use.

Freezer method

  1. Store pack in freezer so that it is always ready to use cold for an injury. Please refrigerate gel in freezer for at least 30 minutes.
  2. Insert the hot/cold pack into the towel cover provided to insulate the cold. In case of severe injury, wet towel prior to application for greater cold penetration. Do not use directly on skin straight from freezer.
  3. Only leave cold pack on for 15-20 minutes to avoid ‘burning’ the skin.
  4. Repeat every 1 – 1.5 hours as needed.
  5. Consult physician regarding extended use.

When not in use, store Hot & Cold Packs either in the freezer or at room temperature out of direct sunlight.

Always ensure hot / cold pack is inserted into the towel cover provided before direct contact with skin.

 

More Information
Material / ingredients Medical grade PVC
Size 230mm x 130mm
Other Feature Microwaveable, Reusable, Freezeable
UPC 809555084981
brand Caremax
1 x Hold and Cold Pack

Shipping Information

Most orders are dispatched the same day from Melbourne Warehouse if your order is placed before 2pm, (Monday-Friday) payment is received and products are in stock. Depending on your shipping destination orders can take from 1- 10 business days transit time.

 

Shipping Insurance

Any freight charges we quoted are for shipping only and does not include any insurance cover. Insurance is optional and charged according to the order value and only covers a maximum value of $5,000 per courier order and for the transit of goods shipped from Caremax to the customer only.  Thus any courier orders which has any goods damaged or lost that insurance has not been paid, will not be replaced/reimbursed. Customer is encouraged to take up insurance if they wish to protect themselves against any damage/loss items in transits.

 


 

30 Days Money Back Guarantee

 
Buyer can return the item within 30 days for any reason. However, please choose carefully, we do not normally give refunds for postage & handling cost if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit.

To be eligible for a return, your item must be unused and in the same condition that you received it.
 
There are situations where only partial refunds are granted: (if applicable)
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $50 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost. 
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit. 

If your refund request is approved, then a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 

 

RETURN & WARRANTY POLICY

Caremax is proud to offer ONE year replacement warranty policy unless warranty is specified in the product listing. This warranty is to cover machine unit but excluding all consumables. A full refund can be requested for defective products wihtin 30 days of the purchase date. You can only choose between an exchange or credit where goods become faulty after 30 days.

Return Postage –

• Defective or faulty items (Dead on Arrival) within 30 days of customer receiving products, the return label will be provided.

• All warranty replacement return and resend postage after 30 days will be at buyer’s expense with registered post.

Return Process –

• Send us an email ([email protected]) with your order number and the reason of return.

• Our customer service representative will advise you of the return address.

SHIPPING & DELIVERY

 

What are the delivery fees and options?

Australian (local)

Shipping is free for online orders over $50 (after any discounts have been applied) or orders under $50 will incur a small delivery fee.

International

For International delivery, please refer to Shipping Cost Calculator on checkout page. 

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

Shipping Insurance

Any freight charges we quoted are for shipping only and does not include any insurance cover. Insurance is optional and charged according to the order value and only covers a maximum value of $5,000 per courier order and for the transit of goods shipped from Caremax to the customer only.  Thus any courier orders which has any goods damaged or lost that insurance has not been paid, will not be replaced/reimbursed. Customer is encouraged to take up insurance if they wish to protect themselves against any damage/loss items in transits.

 

 

How long will it take for my order to arrive?

Most orders are dispatched the same day if your order is placed before 2pm, (Monday-Friday) payment is received and products are in stock. Depending on your shipping destination orders can take from 1- 10 business days transit time. Please refer to the following guidelines for shipping timeframes:
 

  • Melbourne Metro: up to 3 business days
  • VIC Country: up to 5 business days
  • Sydney Metro: up to 6 business days
  • NSW Country: up to 8 business days
  • Brisbane Metro: up to 6 business days
  • QLD Country: up to 10 business days
  • Adelaide Metro: up to 5 business days
  • SA Country: up to 8 business days
  • Tasmania/ Northern Territory: up to 10 business days
  • Perth Metro: up to 5 business days
  • Western Australia: up to 10 business days 
 

Can I collect my online order from the local store?

Yes. You will receive another email notification when your order is ready for collection. To avoid disappointment, do not come to store to collect your item UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order won’t be ready.

 

Do you deliver internationally?

Yes, we ship to most countries worldwide including:

Australia, New Zealand, United Kingdom, Singapore, Canada, Hong Kong, Japan, South Africa, Germany.

All International orders are sent via the Australia Post or DHL International service. 

Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

Returns & Warranty

 

30 Days Money Back Guarantee

Buyer can return the item within 30 days for any reason. However, please choose carefully, we do not normally give refunds for postage & handling cost if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit.

To be eligible for a return, your item must be unused and in the same condition that you received it.
 
There are situations where only partial refunds are granted: (if applicable)
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $50 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost. 
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit. 

If your refund request is approved, then a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 

Defective Products

Caremax is proud to offer ONE year replacement warranty policy unless warranty is specified in the product listing. This warranty is to cover machine unit but excluding all consumables. A full refund can be requested for defective products wihtin 30 days of the purchase date. You can only choose between an exchange or credit where goods become faulty after 30 days.

Return Postage –

• Defective or faulty items (Dead on Arrival) within 30 days of customer receiving products, the return label will be provided.

• All warranty replacement return and resend postage after 30 days will be at buyer’s expense with registered post.

Return Process –

• Send us an email ([email protected]) with your order number and the reason of return.

• Our customer service representative will advise you of the return address.

ORDERS

 

What payment methods do you accept online?

We accept the following payments methods online:

  • Visa
  • MasterCard
  • PayPal
  • Zippay
  • Afterpay
  • Lattidue pay
 

How Can I Change Or Cancel My Order?

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

However, you may be able to cancel your order and place a new one instead within the below time frames: 

Standard Delivery – up to 60 minutes after completing your order.

Express Delivery – up to 15 minutes after completing your order.

 

What currency do you use for online purchases?

All prices and purchases are in Australian dollars.

Don’t Just Take Our Word For It