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Back Massager
Deep Tissue
Leg & Foot Massager
Wand Massager
Knee Massager
Eye Massager
Head Massager
Neck Massager
FAQ
Product Questions
What's the difference between Love Magic and Hitachi Wand?
Both the Love Magic and Hitachi Wand are multiple purpose massagers. With their shape, sleek design, and modern technology, they can be used as tools for pain relief to intimate pleasure with your partner. However, the most recently upgraded Love Magic 2.0 is comparably more versatile with superior 20 vibration settings and 4-hour battery life. Experience continuous pleasure and comfort by only spending a fraction of what you'd expect with the Hitachi Wand.
How do I use a body massager?
Body massagers are a group of wearables and/or portable technology used to massage multiple areas of the body. Each massager is used differently, depending on the body region being treated. Massagers deliver a range of treatment to massage multiple areas, including heat, vibration, pressure, and electric therapies. For the most effective use, please follow the instructions that arrive with the manuals included with the model of your purchased massager.
What does a neck and back massager treat?
The neck and back massagers are separate devices that massage the spine's areas. Back massagers treat the lumbar spine, which is located near the lower back regions. On the other hand, the neck massagers target the cervical spine, which is located below the head. They help treat certain conditions, such as:
- General aches and pains
- Spinal conditions
- Disc injuries
- Muscle spasms
- Sprains
- Strains
What does a head massager treat?
The head massager treats the scalp, cheeks, and upper neck areas. Its many massage points, it helps release tension and ease muscular pain. Those with neck pain, shoulder aches, headaches, migraines or even teeth clenching may benefit from a head massager. Additionally, the specifically designed acupressure points on the head massager allow it to target specific areas on the back to help relax multiple regions along the body.
How do you use a deep tissue massager?
The deep tissue massager is used as a handheld device to massage multiple body areas. With various attachments placed onto the base, it has been designed to treat almost any desired region. Once the attachment heads are locked into place, the massager begins to oscillate and vibrate. The moving crown is then placed over the skin, where the vibrations increase blood flow and reduce muscular tension.
What does a wand massager treat?
The original purpose of the wand massager is to provide massage treatment across all the areas along the body. The vibrating wand helps soothe aches, pains, and muscular stiffness with the soft silicone head. The device's slim design allows treatment over multiple body regions, including the lower back, neck, arms, thighs and legs. However, both men and women have also used the wand for intimate purposes. Treat your love life with a bit of magic.
Returns & Warranty
30 Days Money Back Guarantee
Buyer can return the item within 30 days for any reason. However, please choose carefully, we do not normally give refunds for postage & handling cost if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
There are situations where only partial refunds are granted: (if applicable)
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $50 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost.
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $50 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit.
If your refund request is approved, then a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Defective Products
Caremax is proud to offer ONE year replacement warranty policy unless warranty is specified in the product listing. This warranty is to cover machine unit but excluding all consumables. A full refund can be requested for defective products wihtin 30 days of the purchase date. You can only choose between an exchange or credit where goods become faulty after 30 days.
Return Postage –
• Defective or faulty items (Dead on Arrival) within 30 days of customer receiving products, the return label will be provided.
• All warranty replacement return and resend postage after 30 days will be at buyer’s expense with registered post.
Return Process –
• Send us an email ([email protected]) with your order number and the reason of return.
• Our customer service representative will advise you of the return address.
Shipping
What are the delivery fees and options?
Australian (local)
Shipping is free for online orders over $50 (after any discounts have been applied) or orders under $50 will incur a small delivery fee.
International
For International delivery, please refer to Shipping Cost Calculator on checkout page.
Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.
How long will it take for my order to arrive?
Most orders are dispatched the same day from Melbourne Warehouse if your order is placed before 2pm, (Monday-Friday) payment is received and products are in stock. Depending on your shipping destination orders can take from 1- 10 business days transit time. Please refer to the following guidelines for shipping timeframes:
- Melbourne Metro: up to 3 business days
- VIC Country: up to 5 business days
- Sydney Metro: up to 6 business days
- NSW Country: up to 8 business days
- Brisbane Metro: up to 6 business days
- QLD Country: up to 10 business days
- Adelaide Metro: up to 5 business days
- SA Country: up to 8 business days
- Tasmania/ Northern Territory: up to 10 business days
- Perth Metro: up to 5 business days
- Western Australia: up to 10 business days
Can I collect my online order from the local store?
Yes. You will receive another email notification when your order is ready for collection. To avoid disappointment, do not come to store to collect your item UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order won’t be ready.
Do you deliver internationally?
Yes, we ship to most countries worldwide including:
Australia, New Zealand, United Kingdom, Singapore, Canada, Hong Kong, Japan, South Africa, Germany.
All International orders are sent via the Australia Post or DHL International service.
Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.