FREE SHIPPING & RETURN:

Here at Caremax we pride ourselves on fast, free and quality shipping. We offer free shipping for most items via Australian Post eParcel service - (additional shipping cost applies on Vibration machine and Tens Accessories.) We aim to ship your order on the same day (Cut-off 2pm) and specialise on getting your order out to you as quickly as possible.  Delivery of goods usually takes between 3-10 working days, depending on which part of Australia you live.

Once you have placed your order you will be able to track you parcel from the moment it leaves our warehouse to the moment it arrives on your front door. You can do this all from the Caremax website under the Customer Care section!

In the event that you’re not at home at the time of delivery you will be left a calling card inside your mailbox requesting you to contact our courier company to arrange an alternate time of delivery or you can pick up your order at your local Courier depot.

For security purposes all items must be signed for and cannot be left at your premises without a signature. If you would like the item to be left on your premises in the event you are not home, please put a note on your order where you would like the parcel to be left and we will ensure this happens for you.

If you have received anything that is not correct, faulty, damaged, or just want to follow up on your order please feeling free to email enquiries@caremax.com.au and we will discuss how to rectify this as quickly and as smoothly as possible for you.

100% Australian Warranty:

At Caremax, our products are sourced from genuine manufacturers only. When you purchase from us, you can be assured that all of our products are fully covered by Australian warranties and adhere to all Australian safety standards.

Should you experience any problems with your purchase within the warranty period, you can rest assured it will be repaired locally by an authorised repairer with genuine manufacturer parts.

Lowest Price Guaranteed:

Here at Caremax we pride ourselves on supplying our customers with the best pricing possible!

We are often running promotions and specials week by week, so be sure to sign up to our mailing list to be kept in the loop!

We stand by our products and our staff are trained and passionate about the products we sell.

60 Days Money Back Guarantee & NO FUSS RETURN:

We offer 60 Days money back guarantee - NO EXCUSES.

Most items can be returned within 60 days of receiving the item. Within 60 days of receiving the items, if you are not 100% satisfied with the item, you may return it for full refund (excluding shipping charges). If your return is a result of our error we will also refund your shipping charge.

Do you want to return a faulty or incorrect item? No problem!

Caremax offer and fast and easy returns policy. We take great pride in our products, and hope you are delighted with your purchase or gift from Caremax. If for any reason you aren't completely satisfied, we make it easy to get exactly what you want.

All returns may be made via courier. Please include a copy of your proof of purchase in with your package.

If your goods are faulty or incorrect please email enquiries@caremax.com.au.We will arrange for your item to be swiftly picked up and returned to Caremax to repair or replace and your item to be sent back to you as quickly and smoothly as possible!

If for some reason you have selected the wrong colour, size or simply change your mind on the item you have purchased please contact us as soon as possible. If your item hasn’t been shipped yet we are happy to change your order, however, once your order is logged on the courier we are unable to make any changes – however please feel free to contact us and we will do our best to help you!

For Hygiene reasons we cannot return some items such as magic wand massager, attachment etc.

We appreciate your business and always try our best to make your Caremax shopping experience a happy one, however we do realize that from time to time things can go wrong.

We're here to help! Email us at enquiries@caremax.com.au Monday-Sunday 7am-11pm AEST;