Refund Policy
Does Caremax offer refunds?
Caremax may, at its discretion, choose to offer a Customer a refund under a variety of circumstances. There are specifics to the Caremax refund policy so please read on for specifics below.
Under which circumstances am I able to get a refund?
A Customer may be entitled to a refund under the following circumstances:
- Product purchased has a major problem as outlined on ACCC website.
- Change of mind.
In the 'change of mind' scenarios, the product must be returned:
- Unused; and;
- Unopened, or if opened, in its original and intact packaging, and;
- Undamaged, and;
- Clean, and;
- Unmodified, and;
- Within 30 days of the date the product was purchased.
More than 30 days have passed since I purchased my product. Can I still request a refund?
Caremax will not issue refunds for any product that was purchased more than 30 days prior to the refund request unless it has a major problem within the warranty period as outlined on ACCC website.
Do I have to return my purchase to get a refund?
In the event a Customer requests a refund for a product, that product must be returned to the Caremax and inspected by Caremax before a refund can be issued. No refunds shall be issued without the products being returned by the Customer to Caremax first, and inspected by Caremax.
For more information on returning a product, read the Caremax Return Policy here.
Can I get a refund for a product I’ve already used?
Caremax is unable to issue refunds for any products that have been used in any way.
My refund has been approved. How long before my money is returned to me?
If a Customer’s refund is approved, then the refund will be processed, and a credit will automatically be applied to the customer’s credit card or original method of payment, usually within 3 - 5 business days.
My refund request has been rejected. What can I do now?
In the event that Caremax elects to deny a Customer’s refund due to the returned product not meeting the criteria for a refund, the Customer may have the product returned to them at their own expense.
Are there any deductions from my refund?
If a Customer’s 'change of mind' refund request is approved, the Customer must pay all associated costs and fees including, but not limited to: all shipping costs, merchant & transaction fees, etc, that are incurred by Caremax.
The original shipping cost incurred by Caremax to ship the item(s) to the Customer in the first place will also be deducted from the total refund amount.
Caremax will inform the Customer of the total amount of deductions to be made from any issued refund before the Customer initiates the product return.
Full refund can only be approved for product with major problem within the warranty period as outlined on ACCC website.
My product has shipped with, or developed, a manufacturing defect. Am I entitled to a refund?
Ordinarily, a refund is not issued in the event of a manufacturing defect unless it has a major problem within the warranty period as outlined on ACCC website. In the event that a product purchased from Caremax has a manufacturing defect, or develops a manufacturing defect with 30 days of being purchased, the Customer shall have the option of returning the product in exchange for the same product, or returning the product to be repaired under warranty, at which point, that product shall be returned to the Customer.
For more information on the Caremax Warranty policy, click here.
Can I dispute the decision of my refund?
The decision of Caremax regarding refunds is final.
My refund was rejected. Can I do a chargeback instead?
A bank or credit card chargeback of any nature is treated as a theft from Caremax, and will be referred to local authorities.
How do I arrange a refund?
A Customer can initiate a product return by contacting Caremax support on [email protected]