Product added to cart
Smart Electric Neck Massager
Special Price
$65.00
Regular Price
$80.00
In stock
SKU
ST303
30 Days Money Back Guarantee
Order by 2pm for Same Day Dispatch
| Other Feature | 3D Smart Fit with Skin Detection |
|---|---|
| Pre-set Programs | 6 TENS programs |
| Thermal Therapy | Low 38-41℃ / High 42-45℃ |
| Intensity Levels | 15 |
| Battery Type | Bulit-in Li-ion Battery 3.7V 900mAH |
| Battery Life | 1 hours with full function enabled, 5 hours with TENS therapy only |
| Power Source | Built-in Rechargeable Battery |
| UPC | 789993184088 |
| brand | Caremax |
1 x Smart Neck Massager
1 x USB Type-C Charging Cable
1 x Manual
Shipping Information
Most orders are dispatched the same day from Melbourne Warehouse if your order is placed before 2pm, (Monday-Friday) payment is received and products are in stock. Depending on your shipping destination orders can take from 1- 10 business days transit time.
Shipping Insurance
Any freight charges we quoted are for shipping only and does not include any insurance cover. Insurance is optional and charged according to the order value and only covers a maximum value of $5,000 per courier order and for the transit of goods shipped from Caremax to the customer only. Thus any courier orders which has any goods damaged or lost that insurance has not been paid, will not be replaced/reimbursed. Customer is encouraged to take up insurance if they wish to protect themselves against any damage/loss items in transits.
30 Days Money Back Guarantee
Buyer can return the item within 30 days for any reason. However, please choose carefully, we do not normally give refunds for postage & handling cost if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
There are situations where only partial refunds are granted: (if applicable)
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $50 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost.
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $50 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit.
If your refund request is approved, then a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
RETURN & WARRANTY POLICY
Caremax is proud to offer ONE year replacement warranty policy unless warranty is specified in the product listing. This warranty is to cover machine unit but excluding all consumables. A full refund can be requested for defective products wihtin 30 days of the purchase date. You can only choose between an exchange or credit where goods become faulty after 30 days.
Return Postage –
• Defective or faulty items (Dead on Arrival) within 30 days of customer receiving products, the return label will be provided.
• All warranty replacement return and resend postage after 30 days will be at buyer’s expense with registered post.
Return Process –
• Send us an email ([email protected]) with your order number and the reason of return.
• Our customer service representative will advise you of the return address.
SHIPPING & DELIVERY
What are the delivery fees and options?
Australian (local)
Shipping is free for online orders over $50 (after any discounts have been applied) or orders under $50 will incur a small delivery fee.
International
For International delivery, please refer to Shipping Cost Calculator on checkout page.
Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.
Shipping Insurance
Any freight charges we quoted are for shipping only and does not include any insurance cover. Insurance is optional and charged according to the order value and only covers a maximum value of $5,000 per courier order and for the transit of goods shipped from Caremax to the customer only. Thus any courier orders which has any goods damaged or lost that insurance has not been paid, will not be replaced/reimbursed. Customer is encouraged to take up insurance if they wish to protect themselves against any damage/loss items in transits.
How long will it take for my order to arrive?
Most orders are dispatched the same day if your order is placed before 2pm, (Monday-Friday) payment is received and products are in stock. Depending on your shipping destination orders can take from 1- 10 business days transit time. Please refer to the following guidelines for shipping timeframes:
- Melbourne Metro: up to 3 business days
- VIC Country: up to 5 business days
- Sydney Metro: up to 6 business days
- NSW Country: up to 8 business days
- Brisbane Metro: up to 6 business days
- QLD Country: up to 10 business days
- Adelaide Metro: up to 5 business days
- SA Country: up to 8 business days
- Tasmania/ Northern Territory: up to 10 business days
- Perth Metro: up to 5 business days
- Western Australia: up to 10 business days
Can I collect my online order from the local store?
Yes. You will receive another email notification when your order is ready for collection. To avoid disappointment, do not come to store to collect your item UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order won’t be ready.
Do you deliver internationally?
Yes, we ship to most countries worldwide including:
Australia, New Zealand, United Kingdom, Singapore, Canada, Hong Kong, Japan, South Africa, Germany.
All International orders are sent via the Australia Post or DHL International service.
Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.
Returns & Warranty
30 Days Money Back Guarantee
Buyer can return the item within 30 days for any reason. However, please choose carefully, we do not normally give refunds for postage & handling cost if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
There are situations where only partial refunds are granted: (if applicable)
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $20 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost.
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $20 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit.
If your refund request is approved, then a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Defective Products
Caremax is proud to offer ONE year replacement warranty policy unless warranty is specified in the product listing. This warranty is to cover machine unit but excluding all consumables. A full refund can be requested for defective products wihtin 30 days of the purchase date. You can only choose between an exchange or credit where goods become faulty after 30 days.
Return Postage –
• Defective or faulty items (Dead on Arrival) within 30 days of customer receiving products, the return label will be provided.
• All warranty replacement return and resend postage after 30 days will be at buyer’s expense with registered post.
Return Process –
• Send us an email ([email protected]) with your order number and the reason of return.
• Our customer service representative will advise you of the return address.
ORDERS
What payment methods do you accept online?
We accept the following payments methods online:
- Visa
- MasterCard
- PayPal
- Zippay
- Afterpay
- Lattidue pay
How Can I Change Or Cancel My Order?
We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.
However, you may be able to cancel your order and place a new one instead within the below time frames:
Standard Delivery – up to 60 minutes after completing your order.
Express Delivery – up to 15 minutes after completing your order.
What currency do you use for online purchases?
All prices and purchases are in Australian dollars.
Stiff neck muscles after a long hard day at work or in front of a screen? Shoulder and neck pain has never been more common because of our inactive lifestyles. The Smart Electric Neck and Shoulder Massager use innovative technology to soothe your aches and pains. Getting a neck and shoulder massage has never been easier with this lightweight and hands-free massager.
6 Massage Modes
Heated Massage
Ergonomic design
Portable and Lightweight
Long Battery Life
Don’t Just Take Our Word For It
The TENS Neck Massager Experience
6 Massage Modes
Various treatments simulate multiple techniques, ranging from automatic, cupping, hammering, massage, relaxation to acupuncture. This neck massager is pre-programmed with six types of neck massage modes for any situation, starting from relaxation to relieving neck pain.
Heating Massager
Experience the comfortable warmth of the massager floating around your neck. The massage pads gently radiate heat (38-45℃) to relax tight neck muscles, increase blood flow and aid recovery. Prefer your neck massage at room temperature? Not to worry, you can switch this feature on or off depending on your preferences.
Ergonomic design
Beautifully designed with four individual massage heads encased in a floating c-curve, you can ease your pain in comfort and style
Portable and Lightweight
Weighing less than 100g (even lighter than an iPhone mini), the intelligent electric neck massager is perfect for any trip, long or short.
15 intensity levels
choose the best treatment for you using the precise and adjustable rotary knob. Whether you’re looking to blast away neck pain or simply looking for a relaxing session, find a level that perfectly suits your needs.
Voice Guidance
Conveniently switch between settings, such as temperature, massage mode and strength by using real-time vocal broadcast.
Long Battery Life
Enjoy multiple massage treatments with the powerful in-built and rechargeable 900mA lithium battery. This massager can be used continuously for up to 5 hours when fully charged (TENS Mode Only).
TENS Mode
Use the integrated TENS mode to activate low-frequency electromagnetic pulses for pain relief and maintain muscle health.