Smart Moxibustion Box for Moxa Therapy

Australian (local)

Shipping is free for online orders over $50 (after any discounts have been applied) or orders under $50 will incur a small delivery fee.

International

For International delivery, please refer to Shipping Cost Calculator on checkout page. 

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

Shipping Insurance

Any freight charges we quoted are for shipping only and does not include any insurance cover. Insurance is optional and charged according to the order value and only covers a maximum value of $5,000 per courier order and for the transit of goods shipped from Caremax to the customer only.  Thus any courier orders which has any goods damaged or lost that insurance has not been paid, will not be replaced/reimbursed. Customer is encouraged to take up insurance if they wish to protect themselves against any damage/loss items in transits.

Yes. You will receive another email notification when your order is ready for collection. To avoid disappointment, do not come to store to collect your item UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order won’t be ready.

Yes, we ship to most countries worldwide including:

Australia, New Zealand, United Kingdom, Singapore, Canada, Hong Kong, Japan, South Africa, Germany.

All International orders are sent via the Australia Post or DHL International service. 

Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

Caremax is proud to offer ONE year replacement warranty policy unless warranty is specified in the product listing. This warranty is to cover machine unit but excluding all consumables. A full refund can be requested for defective products wihtin 30 days of the purchase date. You can only choose between an exchange or credit where goods become faulty after 30 days.

Return Postage –

• Defective or faulty items (Dead on Arrival) within 30 days of customer receiving products, the return label will be provided.

• All warranty replacement return and resend postage after 30 days will be at buyer’s expense with registered post.

Return Process –

• Send us an email ([email protected]) with your order number and the reason of return.

• Our customer service representative will advise you of the return address.

We accept the following payments methods online:

• Visa
• MasterCard
• PayPal
• Zippay
• Afterpay
• Lattidue pay

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

However, you may be able to cancel your order and place a new one instead within the below time frames: 

Standard Delivery – up to 60 minutes after completing your order.

Express Delivery – up to 15 minutes after completing your order.

All prices and purchases are in Australian dollars.