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About Us FAQ

If you are in the market for a Genuine Hitachi Magic Wand in Australia, unfortunately, you will not find it on this page.

However, if you could spare a few seconds for us, a big of a lonnnnnnnng one below we know, we think you will find our LOVE MAGIC ® Wand is a wise investment and you've come to the right place!

Little facts about "Hitachi Magic Wand"

Still not convinced? Let us have one more try, In a nutshell, when buying from us, you'll be receiving:

 

That's enough from us now, scroll down to view our lovely products.

 

shop the massager

Waterproof

Cordless

 

FAQ


Product Questions

 

What's the difference between Love Magic and Hitachi Wand?

Hitachi ceased production of the magic wand in 2013. Vibratex in USA persuaded the Hitachi to continue manufacturing it under the name "Original Magic Wand", omitting the Hitachi name. In 2014, the company used the name "Magic Wand Original". Therefore, genuine Magic Wands will not include the name Hitachi on either the product or the box. The real product names are Magic Wand Original (Corded) and Magic Wand Rechargeable (Cordless). If they are referred to in any other way, the products are counterfeit. Unfortunately, Vibratex does not allow the sale of the corded wand outside of North America as the product only supports 110v voltage.

To bring this most sought after massager to Australia, we partner with a reputable manufacturer and conducted extensive research and testing to ensure the products are reliable at a reasonable price.

After all these efforts, we released Australia's alternative for famous USA Hitachi Magic Wand Massager under our own LOVE MAGIC ® brand at affordable prices in 2016. It comes with a stronger motor, more choices of vibration patterns, lighter and more durable materials than the Magic Wand Original. Based on the corded model, we also designed cordless and waterproof version for extra fun. Our products are in full compliance with electrical safety standard in Australia, SAA Certificate No (GMA-103328-EA-001). and they are NOT cheaply made knock off.

 

Can I buy the Hitachi Magic Wand in Australia?

If you are in the market for a Genuine Hitachi Magic Wand in Australia, the answer is NO. 

Hitachi ceased production of the magic wand in 2013. Vibratex in USA persuaded the Hitachi to continue manufacturing it under the name "Original Magic Wand", omitting the Hitachi name. In 2014, the company used the name "Magic Wand Original". Therefore, genuine Magic Wands will not include the name Hitachi on either the product or the box. The real product names are Magic Wand Original (Corded) and Magic Wand Rechargeable (Cordless). If they are referred to in any other way, the products are counterfeit. Unfortunately, Vibratex does not allow the sale of the corded wand outside of North America as the product only supports 110v voltage.

 

 

Is it waterproof?

No. The standard Love Magic product is NOT waterproof. It is an electric device and therefore SHOULD NOT be used anywhere near water or immersed in water.
However, Mini Version is a fully 100% waterproof model. Please click here for waterproof model. 

 

Does it support 240v Voltage?

Yes. We also have cordless, rechargeable and fully waterproof model

 

How to clean the Magic Wand?

First, make sure that the massager is disconnected from your electric outlet. You can then remove the spongy silicone head and wash it with antibacterial soap. Only wash the removable spongy head. DO NOT submerge the rest of the wand in water. To clean the handle use a damp cloth. Store away from dust.

 

Returns & Warranty

 

30 Days Money Back Guarantee

Buyer can return the item within 30 days for any reason. However, please choose carefully, we do not normally give refunds for postage & handling cost if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit.

To be eligible for a return, your item must be unused and in the same condition that you received it.
 
There are situations where only partial refunds are granted: (if applicable)
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $20 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost. 
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit. 

If your refund request is approved, then a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 

Defective Products

Caremax is proud to offer ONE year replacement warranty policy unless warranty is specified in the product listing. This warranty is to cover machine unit but excluding all consumables. A full refund can be requested for defective products wihtin 30 days of the purchase date. You can only choose between an exchange or credit where goods become faulty after 30 days.

Return Postage –

• Defective or faulty items (Dead on Arrival) within 30 days of customer receiving products, the return label will be provided.

• All warranty replacement return and resend postage after 30 days will be at buyer’s expense with registered post.

Return Process –

• Send us an email (enquiries@caremax.com.au) with your order number and the reason of return.

• Our customer service representative will advise you of the return address.

 

Shipping

 

What are the delivery fees and options?

Australian (local)

Shipping is free for online orders over $20 (after any discounts have been applied) or $7.50 for orders under $20

International

For International delivery, please refer to Shipping Cost Calculator on checkout page. 

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

 

How long will it take for my order to arrive?

Most orders are dispatched the same day from Melbourne Warehouse if your order is placed before 2pm, (Monday-Friday) payment is received and products are in stock. Depending on your shipping destination orders can take from 1- 10 business days transit time. Please refer to the following guidelines for shipping timeframes:
 

  • Melbourne Metro: up to 3 business days
  • VIC Country: up to 5 business days
  • Sydney Metro: up to 6 business days
  • NSW Country: up to 8 business days
  • Brisbane Metro: up to 6 business days
  • QLD Country: up to 10 business days
  • Adelaide Metro: up to 5 business days
  • SA Country: up to 8 business days
  • Tasmania/ Northern Territory: up to 10 business days
  • Perth Metro: up to 5 business days
  • Western Australia: up to 10 business days 

 

Can I collect my online order from the local store?

Yes. You will receive another email notification when your order is ready for collection. To avoid disappointment, do not come to store to collect your item UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order won’t be ready.

 

Do you deliver internationally?

Yes, we ship to most countries worldwide including:

Australia, New Zealand, United Kingdom, Singapore, Canada, Hong Kong, Japan, South Africa, Germany.

All International orders are sent via the Australia Post or DHL International service. 

Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

 
A Few Of The Reasons

why buy from us?

 

Australian Owned &
Operated

Fast Shipping
& Handling

Money & Back
Guarantee

Australian
Warranty

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