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frequently asked
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TENS FAQ

 
What can a TENS and EMS machine be used for?

TENS machines are normally used along other treatments, like physical therapy. They are becoming more popular for people looking for fast natural relief from pain or worried about potential risks and side effects of opioid medications. TENS machines can be used to get relief from short-term (acute) and longer-term (chronic) pain. EMS machines can help build, strengthen and tone muscle, as well as increase blood flow to help recover faster from sports injury. The devices are often used by physiotherapists, athletes, body builders as part of a training or rehabilitation program. Please click here for a list of Pains that TENS machine can assist with. 

 
What is a TENS machine?
TENS machines can be used to help manage different types of pain. TENS (transcutaneous electrical nerve stimulation) therapy is when small electrical nerve-stimulating pulses block the feeling of pain. Small pads (electrodes) are put on the skin near the area of pain and non-painful electrical impulses travel from the electrodes across the skin and along nerves to the brain. Portable TENS machines have been around since the mid 1970’s and today you can choose from lots of different machines, including remote controlled compact wireless devices that don’t use wired electrodes.
 
What is the difference between TENS and EMS?
Although TENS and EMS machines look very similar, they work differently. TENS (transcutaneous electrical nerve stimulation) is for blocking pain. EMS (electrical muscle stimulation) is for stimulating muscles. CareMax stocks a wide range of quality TENS and EMS devices that are designed to be used at home for drug free pain relief, faster muscle recovery and improved sporting performance. And our combination units, with both TENS and EMS functions, are the perfect solution if you’re looking for help with pain relief and muscle strengthening.
 
Is it safe to use TENS on metal implants?

The major concern is that the applied electrical energy will result in 'significant' heating of the metallic implant, which would have a detrimental effect in the local tissues surrounding that implant, raising the tissue temperature to damaging levels and causing skin burns. However, there is no reference in medical literature to the effects of TENS on implants, other than pacemakers. The signal from TENS/EMS only penetrates about 1cm below the skin’s surface and contains only a tiny amount of energy (just enough to persuade a nerve to send a signal), therefore there should be no side effects.

With this being said, extra care should still be taken when using TENS/EMS on metal implants. In order to avoid any potential risk, the following procedures must be followed:

- Electrodes should be placed away from the proximity of the metal implant, skin staples, skin with reduced sensation or tissues treated with dressings or topical agents containing metal ions.

- Avoid using too small electrodes which create high current density and may lead to a heat burnt.

- Implanted device which is powered by a battery (or equivalent) is an ACTIVE IMPLANT and should be considered to be a real contraindication to many forms of electrotherapy.

If you are uncertain of using a TENS machine on an area in which you have a metal implant, please seek advice from your medical practitioner.

 
Are there adverse side effects?
No. One of the most unique and welcome aspects of pain treatment with a TENS unit is the complete lack of side effects. The side effects of pain relief narcotics are well-known and can be quite serious, including dependence and addiction. TENS provides an alternative to traditional pharmaceutical treatments with none of the potential for dependency and abuse that these drugs are proven to engender. Many sufferers of chronic pain have turned from narcotic dependency to the TENS unit in order to free themselves from what can become a vicious cycle. The TENS unit offers a safe and healthy alternative for pain treatment.
 
How long will it take for my TENS to help my pain?
It takes approximately 30 minutes or less to feel the effects. Some people Prefer to use their TENS all day or for several hour at a time. Our TENS Units with an automatic timer can be used to help you go to sleep. Every individual has different needs. If you have two different areas of pain you may use two sets of electrodes (each have two pads) so that your TENS can treat your pain simultaneously.
 
Will using a TENS hurt or give me more pain?
Absolutely not. If our Tens Units are used as directed your pain may be reduced. You will feel a tiny tingling sensation which is a minor to no discomfort at all. This is because it has a high frequency, which means the stimulation is approximately one hundred times per second. Using our Tens your pain should be lessened or disappear.
 
How Long will electrodes last?

There are many factors that can influence how long they last. For example:

  • How long these electrodes used at a time (30 Minutes Or 8 Hours). If they are used for a couple of hours a day, We recommend using 2 sets of electrodes. Use the first set the first day and the second set for the second day. This will give the first set about 24 hours to completely dry which will expand the usage time. Repeat these steps by rotating the 2 sets. 
  • If you have a lot of body hair, they will not last as long as if they are placed on bare skin. If possible place them on bare skin. During a hot summer day you can sweat more than during a winter day. Once they get wet they will last less long. Let them dry for 24 hours which will extend their usage time. 
     
    As you can see there are many factors that can influence the usage time. As a general rule, they will last for 20-30 applications If used correctly as directed in our blog. 
 
Can I use a standard TENS unit for labour?

Ordinary TENS and maternity TENS work in the same way, Although the ordinary TENS can be used for labour pain management, they are not specifically designed for maternity use.
 
There are several important, practical differences:
 
BOOST BUTTON:
When a contraction occurs, you need to be able to quickly change the way the TENS operates, and then be able to change it back at the end of the contraction. Unlike normal TENS units, the Maternity TENS has a special ‘boost’ button which quickly adjusts the settings when you need them.
 
PROGRAM SETTINGS:
Our The more difficult operation in an extremely stressful situation.
 
INTENSITY CONTROLS:
Most TENS units have a separate intensity control for each lead. The maternity units have one intensity control for both leads to make things simpler.
 
LARGE ELECTRODE PADS:
In labour the pain is widespread. You need to cover a large area to get effective pain relief. If you do not have the special larger pads which are supplied with the maternity TENS units, then the pain relief provided will not be as effective.
 
In summary, it is much safer and easier to use Maternity TENS units during labour as they are specifically designed to suit the needs of pregnant

 
Are there any reasons why I should not use TENS?

Do NOT use TENS under any the following circumstances:

  • If you have a heart pacemaker or have a heart rhythm problem
  • If you have epilepsy
  • During the first six months of pregnancy
  • When driving or operating machinery
  • If you are suffering from acute, feverish or infectious diseases
  • Near heart monitors or alarms
  • To mask or relieve undiagnosed pain

 

Do NOT place electrodes:

  • On the carotid arteries in the front of your neck
  • Over your eyes
  • Across the front of the head
  • On the abdomen if you are pregnant
  • On the heads of children under 12
  • Near malignant tumours
 

SHIPPING & DELIVERY

 
What are the delivery fees and options?

Australian (local)

Shipping is free for online orders over $20 (after any discounts have been applied) or $7.50 for orders under $20

International

For International delivery, please refer to Shipping Cost Calculator on checkout page. 

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

 
How long will it take for my order to arrive?

Most orders are dispatched the same day from Melbourne Warehouse if your order is placed before 2pm, (Monday-Friday) payment is received and products are in stock. Depending on your shipping destination orders can take from 1- 10 business days transit time. Please refer to the following guidelines for shipping timeframes:
 

  • Melbourne Metro: up to 3 business days
  • VIC Country: up to 5 business days
  • Sydney Metro: up to 6 business days
  • NSW Country: up to 8 business days
  • Brisbane Metro: up to 6 business days
  • QLD Country: up to 10 business days
  • Adelaide Metro: up to 5 business days
  • SA Country: up to 8 business days
  • Tasmania/ Northern Territory: up to 10 business days
  • Perth Metro: up to 5 business days
  • Western Australia: up to 10 business days 
 
What does it mean if my tracking says "pending"?

Your parcel is picked up by the Australia Post driver around 2pm everyday instead of being sent over the counter to speed up the delivery process.

However this means packages are NOT scanned in and show as PENDING on the Australia Post tracking page.

The next update will be from the post office nearest to your shipping address, who will scan the item as received, and IN TRANSIT.

Please refer to delivery time frames to determine when you will receive your order.

 
Can I collect my online order from the local store?

Yes. You will receive another email notification when your order is ready for collection. To avoid disappointment, do not come to store to collect your item UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order won’t be ready.

 
Do you deliver internationally?

Yes, we ship to most countries worldwide including:

Australia, New Zealand, United Kingdom, Singapore, Canada, Hong Kong, Japan, South Africa, Germany.

All International orders are sent via the Australia Post or DHL International service. 

Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

 
Has my order been dispatched yet?

We will send you a shipping confirmation email with a tracking number as soon as your order has been despatched.

If you have not received your tracking details within 2-3 business days of placing your order, please get in touch with our customer service team at enquiries@caremax.com.au.

Good to know: Sometimes the shipping confirmation email can land in your junk/spam inbox so we recommend checking there before contacting us.

 

Returns & Warranty

 
30 Days Money Back Guarantee
Buyer can return the item within 30 days for any reason. However, please choose carefully, we do not normally give refunds for postage & handling cost if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit.

To be eligible for a return, your item must be unused and in the same condition that you received it.
 
There are situations where only partial refunds are granted: (if applicable)
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $20 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost. 
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit. 

If your refund request is approved, then a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Defective Products

Caremax is proud to offer ONE year replacement warranty policy unless warranty is specified in the product listing. This warranty is to cover machine unit but excluding all consumables. A full refund can be requested for defective products wihtin 30 days of the purchase date. You can only choose between an exchange or credit where goods become faulty after 30 days.

Return Postage –

• Defective or faulty items (Dead on Arrival) within 30 days of customer receiving products, the return label will be provided.

• All warranty replacement return and resend postage after 30 days will be at buyer’s expense with registered post.

Return Process –

• Send us an email (enquiries@caremax.com.au) with your order number and the reason of return.

• Our customer service representative will advise you of the return address.

 

ORDERS

 
Where can I track my orders?

Once your order has been shipped from our warehouse, you will receive an email from us with your tracking details. If you have not received your tracking details within 2-3 business days of placing your order, please get in touch with our customer service team at enquiries@caremax.com.au. You can track the parcel using the tracking number supplied in the email anytime via http://auspost.com.au/track/ or www.aramex.com.au

Good to know: Sometimes the shipping confirmation email can land in your junk/spam inbox so we recommend checking there before contacting us.

 
How Can I Change Or Cancel My Order?

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

However, you may be able to cancel or change your order within the below time frames: 

Standard Delivery – up to 60 minutes after completing your order.

Express Delivery – up to 15 minutes after completing your order.

Please email enquiries@caremax.com.au straight away referencing your order number and we will get back to you a.s.a.p.

For order cancellation, your payment will be refunded automatically but may take between 3 to 5 working days to appear back in your account.

 
Can I change the shipping address?

If the address is incorrect upon placing the order, you may be able to change the shipping address within the below time frames: 

Standard Delivery – up to 60 minutes after completing your order.

Express Delivery – up to 15 minutes after completing your order.

Please email enquiries@caremax.com.au straight away referencing your order number and we will get back to you a.s.a.p.

If the order is already shipped, you can then re-direct the address through Australia Post via your My Post account or contact Australia Post / Fastway directly.

 
What payment methods do you accept online?

We accept the following payments methods online:

  • Visa
  • MasterCard
  • PayPal
  • Zippay
  • Afterpay
  • Lattidue pay
 
I’m not sure if my payment went through, how can I check?

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.

Good to know: Sometimes the order confirmation email can land in your junk/spam inbox so we recommend checking there.

 
What currency do you use for online purchases?
All prices and purchases are in Australian dollars.
 

About Caremax

 
Where are you based?

CareMax is an Australian owned and operated family business located in Mitcham Victoria. All the stocked items will be dispatched on the same day (order before 2pm) from Melbourne Warehouse.

Our ABN is 78 148 199 848.

Our warehouse address is 28/ 25 Cook Road Mitcham.

 
Do you have a phone number I can call for support?

All our support is online-based via email. We don't offer phone support because we believe that we would not be able to provide the same effective assistance over the phone. This also allows us to keep offering affordable healthcare products.

We have a dedicated support team who are available via email Monday to Friday 9am – 5pm, to help you with any inquiry or problem. We'll get back to you within one business day, but more often than not, we'll respond to your email within a few hours