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About Us FAQ
 

frequently asked
questions

 

TENS FAQ

 

What can a TENS and EMS machine be used for?

 

What is a TENS machine?

A TENS machine is a small device that uses electrical currents to help reduce pain. TENS (transcutaneous electrical nerve stimulation) therapy uses electrical nerve-stimulation pulses to block pain signals that come from the nerves (Watson, 2018). Small pads (electrodes) are placed on the skin around the affected areas to deliver these impulses to the body. Different settings are available on portable TENS machines to assist with various types of pain conditions. 


Watson, T. (2018). Transcutaneous electrical nerve stimulation (TENS). printed on, 1-17.

 

What is the difference between TENS and EMS?

TENS and EMS may seem similar as treatment is delivered to the body from a small device via several reusable pads. These therapies use different settings for distinct purposes. 

The TENS (transcutaneous electrical nerve stimulation) delivers electrical treatment that specifically blocks nociceptive (pain) signals from nearby nerves (Teoli, 2021). This treatment is primarily used to reduce pain for general use or specific purposes (e.g. lower back pain, sciatica, etc.)

On the other hand, EMS (electrical muscle stimulation) uses alternative electrical settings to activate specific muscle fibres. This treatment is used to preserve muscle function (e.g. maintaining muscle mass, muscle tone, etc.) and performance (e.g. warming before physical activity, strengthening) (Gerovasili et al., 2009; Porcari et al., 2002). 



  • Teoli D, An J. Transcutaneous Electrical Nerve Stimulation. [Updated 2021 Aug 31]. In: StatPearls [Internet]. Treasure Island (FL): StatPearls Publishing; 2021 Jan-. Available from: 
  • Gerovasili, V., Stefanidis, K., Vitzilaios, K., Karatzanos, E., Politis, P., Koroneos, A., ... & Nanas, S. (2009). Electrical muscle stimulation preserves the muscle mass of critically ill patients: a randomized study. Critical care, 13(5), 1-8.
  • Porcari, J. P., McLean, K. P., Foster, C., Kernozek, T., Crenshaw, B., & Swenson, C. (2002). Effects of electrical muscle stimulation on body composition, muscle strength, and physical appearance. The Journal of Strength & Conditioning Research, 16(2), 165-172.
 

How long can I use a TENS Machine for?

TENS machines can be safely used throughout the day for as long as required. Depending on the selected setting, the duration of the treatment may vary. For example, lower frequency treatment to help with long-term pain relief will require at least 30 minutes. On the other hand, briefly intense TENs therapy may need at least 15-30 minutes duration to assist with immediate pain relief (Watson, 2018). Overall, sessions can last between 30-60 minutes per session for 3-4 sessions per day.

 

  • Watson, T. (2018). Transcutaneous electrical nerve stimulation (TENS). printed on, 1-17.
 

Can a TENs machine help anxiety?

 

Does a TENs machine relax muscles?

Tight muscles or spasms that develop from overuse or repetitive daily activities can lead to aches, pain and poor performance. The term 'knots' describes small focal areas that seem more sensitive and firmer. TENs machines can help relax these areas through various methods, including (Vance et al., 2014):

  • Increasing endorphins circulating through the bloodstream. These are hormones that can block the body's natural pain-promoting chemicals.
  • Blunting the pain signals coming from the injured region to the brain.
  • Reducing the body's sensitivity to pain and discomfort. 

Using a TENs unit for muscle spasms and tightness can be effective. With just a 10 minute application of TENs treatment, muscular pain can decrease by 50% (Graff-Radford et a., 1989). When combined with stretching exercises, users noticed that their muscle flexibility significantly increased (Karasuno et al., 2016). Additionally, these same individuals reported having less sensitive and softer muscles. 

There is substantial evidence supporting the use of TENs machines to help relax muscles. For optimal outcomes, performing specific exercises and stretches should also be considered.



  • Graff-Radford, S. B., Reeves, J. L., Baker, R. L., & Chiu, D. (1989). Effects of transcutaneous electrical nerve stimulation on myofascial pain and trigger point sensitivity. Pain, 37(1), 1-5.
  • Jafri M. S. (2014). Mechanisms of Myofascial Pain. International scholarly research notices, 2014, 523924.
  • Karasuno, H., Ogihara, H., Morishita, K., Yokoi, Y., Fujiwara, T., Ogoma, Y., & Abe, K. (2016). The combined effects of transcutaneous electrical nerve stimulation (TENS) and stretching on muscle hardness and pressure pain threshold. Journal of physical therapy science, 28(4), 1124–1130. https://doi.org/10.1589/jpts.28.1124
  • Vance, C. G., Dailey, D. L., Rakel, B. A., & Sluka, K. A. (2014). Using TENS for pain control: the state of the evidence. Pain management, 4(3), 197–209. https://doi.org/10.2217/pmt.14.13



 

Can a TENS unit reduce belly fat?

Abdominal or belly fat describes the excess weight that someone carries around their waist. While fat is necessary for normal bodily functions, too much fat around the stomach can lead to obesity, body image issues and disease (e.g. heart conditions, diabetes, etc.). 

Currently, the primary purpose of a TENs machine is to assist with pain relief. However, there is more emerging evidence to support electrical stimulation to help slim down waist size. Regular use of a TENs machine over 4-12 weeks lead to a 3.2-10.9% decrease in waist circumference (Choi et al., 2015; Kim & Oh, 2015). However, in at least one study, participants were required to follow a dietary plan. 

Interestingly, the combo machines' electrical muscle stimulation (EMS) setting shows even greater potential for reducing belly fat. Across all 3 recent studies, 4-12 weeks of regular EMS treatment significantly decreased waist circumference by 5.6-14.7% Choi et al., 2015; (Kim & Oh, 2015; Park & Lee, 2017). Once again, in at least one study, participants followed a dietary plan. 

While using a TENs machine for belly fat can be effective, the EMS setting on combo TENs units seems to be even more promising. However, more research is still being conducted on the efficacy of these devices for reducing belly fat. Using these devices can assist with slimming the waist circumference, especially with a controlled diet and regular exercise. However, it should not be used as a substitute for a healthy lifestyle. 

 

  • Choi, E. J., Kim, Y. J., & Lee, S. Y. (2018). Effects of Electrical Muscle Stimulation on Waist Circumference in Adults with Abdominal Obesity: A Randomised, Double-blind, Sham-Controlled Trial. Journal of the Nepal Medical Association, 56(214).
  • Kim, J. S., & Oh, D. W. (2015). Effects of high-frequency current therapy on abdominal obesity in young women: a randomised controlled trial. Journal of physical therapy science, 27(1), 31-33.
  • Park, Y. H., & Lee, J. H. (2017). The effects of abdominal interferential current therapy on waist circumference and visceral fat distance in obese women. Journal of physical therapy science, 29(9), 1680-1683.



 

How long does pain relief last?

 

Can TENS machine cause heart attack?

TENS machines are generally safe for most people. People with cardiovascular abnormalities, heart conditions (e.g. atrial fibrillation, heart disease, etc.) or electrical implants (e.g. pacemakers, cardioverter defibrillator, etc.) should avoid TENS treatment unless informed by their doctor (Rennie, 2010). Additionally, avoid placing the TENS machine over the chest due to the proximity to the heart. 

 

  • Rennie, S. (2010). ELECTROPHYSICAL AGENTS - Contraindications And Precautions: An Evidence-Based Approach To Clinical Decision Making In Physical Therapy.” Physiotherapy Canada. Physiotherapie Canada vol. 62,5 (2010): 1-80. doi:10.3138/ptc.62.5. 
 

Can TENS Machine cause damage to nerve?

TENs machines cannot be applied directly to the nerve but instead over the skin. As a result, there is a very low risk of causing damage to the nerve. Researchers have noted no to low risk of nerve damage (Johnson, 2007; Rennie, 2010). Although, overuse of TENS machines for too long can cause discomfort. 

 

  • Johnson M. (2007). Transcutaneous Electrical Nerve Stimulation: Mechanisms, Clinical Application and Evidence. Reviews in Pain, 1(1), 7–11. https://doi.org/10.1177/204946370700100103
  • Rennie, S. (2010). ELECTROPHYSICAL AGENTS - Contraindications And Precautions: An Evidence-Based Approach To Clinical Decision Making In Physical Therapy.” Physiotherapy Canada. Physiotherapie Canada vol. 62,5 (2010): 1-80. doi:10.3138/ptc.62.5.
 

Is it safe to use TENS on metal implants?

TENS machines have been shown to interfere with implanted devices, such as pacemakers, neurostimulators and cardioverter-defibrillators. They should not be used over or near these areas where these devices are located (Johnson, 2007; Rennie, 2010). 

However, TENS can be used on closed skin over some metal implants, such as rods and screws (Rennie, 2010). Please seek advice from a qualified health practitioner if you are uncertain about the application of TENS over an area with a metal implant. 

That said, extra care should still be taken when using TENS/EMS on metal implants. To avoid any potential risk, the following procedures must be followed:

- Electrodes should be placed away from the proximity of the metal implant, skin staples, skin with reduced sensation or tissues treated with dressings or topical agents containing metal ions.

- Avoid using too small electrodes, which create high current density and may lead to a heat burn.

- Implanted device which is powered by a battery (or equivalent) is an ACTIVE IMPLANT and should be considered to be a real contraindication to many forms of electrotherapy.

 

  • Johnson M. (2007). Transcutaneous Electrical Nerve Stimulation: Mechanisms, Clinical Application and Evidence. Reviews in Pain, 1(1), 7–11. https://doi.org/10.1177/204946370700100103
  • Rennie, S. (2010). ELECTROPHYSICAL AGENTS - Contraindications And Precautions: An Evidence-Based Approach To Clinical Decision Making In Physical Therapy.” Physiotherapy Canada. Physiotherapie Canada vol. 62,5 (2010): 1-80. doi:10.3138/ptc.62.5. 
 

What are the adverse side effects of TENS machine?

 

How long will it take for my TENS to help my pain?

The analgesic (pain-relieving) effects of TENS will vary depending on the selected settings. In most cases, it takes around 30 minutes or less for people to feel these effects. For some settings, such as the ‘briefly intense’ treatment, benefits can be felt as early as 15 minutes (Watson, 2018). Some people prefer to use their TENS unit for several hours at a time. Our machines have an automatic timer which helps cease treatment so that you can safely fall asleep.

 

  • Watson, T. (2018). Transcutaneous electrical nerve stimulation (TENS). printed on, 1-17.
 

Will using a TENS hurt or give me more pain?

If used properly, a TENS machine will not hurt or cause additional pain. Increased pain is usually not a reported side effect unless used over damaged skin (which is not advised to begin off with) (Rennie, 2010; Johnson, 2007)

Typically, The settings on the unit can be adjusted to ensure that the intensity of the treatment is manageable. During the session, you will feel minimal tingling sensations which should cause minor to no discomfort. This sensation is due to the frequency of the TENS unit, which can lead to stimulation approximately one hundred times per second. 

 

  • Rennie, S. (2010). ELECTROPHYSICAL AGENTS - Contraindications And Precautions: An Evidence-Based Approach To Clinical Decision Making In Physical Therapy.” Physiotherapy Canada. Physiotherapie Canada vol. 62,5 (2010): 1-80. doi:10.3138/ptc.62.5. 
  • Johnson M. (2007). Transcutaneous Electrical Nerve Stimulation: Mechanisms, Clinical Application and Evidence. Reviews in Pain, 1(1), 7–11. https://doi.org/10.1177/204946370700100103
 

How Long will electrodes last?

The electrodes on TENS units can be identified as sticky pads that attach to the skin. These pads are generally reusable for up to 20-30 times if used correctly as directed in our blog. However, this will depend on several factors, such as:

 

  • Duration of the treatment. Longer treatments will wear out the electrodes quicker.
  • Regularly switching between each pair of electrodes between each day of use. This will provide the first set about 24 hours to completely dry, which will expand the usage time.
  • Regular cleaning of the electrodes helps prevent debris and the build of dirt. 
  • Whether you have a lot of body hair, we recommend shaving areas that need to be treated or keeping it on bare skin.
 

Are tens machine pads reusable?

Yes, TENS machine pads are reusable. These TENS gel pads can be used for up to 2-3 months and are the only component that will need replacing. The adhesive gel coating from the machine pads helps stick onto the skin for effective treatment. Through multiple uses, the adhesive gel will slowly become less sticky. Fortunately, there are ways where you can make TENS machine pads sticky again, including:

  • Cleaning your skin with an alcohol wipe before application.
  • Cleaning TENS machine pads by wiping them down with a moist cloth. By using water, you can wash off the residue, oil and dirt after every single use. 
  • Return the pads to the plastic sheet. 
  • Store these pads in a dry environment and away from the Sun. Avoid storing in the fridge. 

If you notice that the TENs machine pads are not sticking or feel different from previous treatments, you may need to replace them. You can find replacement gel pads for TENs machines in our store.

 

Where to put TENs machine pads?

 

Where do you put TENS pads for sciatica?

Sciatica is described as nerve pain stemming from abnormalities to the sciatic nerve (Davis et al., 2021). As a result, symptoms from sciatica often spread from the lower back to the calf and foot. Using a TENs unit for sciatica pain has been shown to significantly reduce pain, improve movement and improve sleep quality (El-Sayed et al., 1999). 

The TENs unit placement for sciatica will vary depending on each individual's symptoms and condition's cause. Research that found significant benefits of using TENs machine for sciatica utilised two channels (two pairs TENs machine pads) over each end of the hamstring and calf muscles where nerve pain is frequently experienced (El-Sayed et al., 1999). Johnson and Bjordal (2011) noted that these are common pad locations to help relieve sciatica symptoms. Additionally, one pair of TENs pads can be placed across each side of the lumbar spine (lower back spine) where the sciatic nerve originates (Johnson and Bjordal, 2011; Watson, 2018). 

Please consult a relevant healthcare practitioner for further clarification of TENs machine placement for sciatica pain



  • El-sayed, A. G., White, P. F., Ahmed, H. E., Hamza, M. A., Craig, W. F., & Noe, C. E. (1999). Percutaneous electrical nerve stimulation: an alternative to TENS in the management of sciatica. Pain, 83(2), 193-199.
  • Johnson, M. I., & Bjordal, J. M. (2011). Transcutaneous electrical nerve stimulation for the management of painful conditions: focus on neuropathic pain. Expert Review of Neurotherapeutics, 11(5), 735-753.
  • Watson, T. (2018). Transcutaneous electrical nerve stimulation (TENS). printed on, 1-17.
  • electrodes-location

Extracted from : (El-Sayed et al., 1999) 

 

Are TENS machine good for back pain?

 

Can I use a standard TENS unit for labour?

Our standard TENS and maternity TENS work similarly. Although our standard units are intended for general use, specific settings can be selected to assist with labour. However, maternal TENS are easier to adapt and use for mothers when conceiving. 

Using any TENS machines should be avoided for at least the first trimester. However, having a standard TENS unit during labour is safe and has demonstrated little to no side effects to the mother or baby (Downswell et al., 2009; Santana et al., 2016). Research has not indicated the need for specific maternity TENS units to significantly reduce pain and the need for pain medications during labour (Santana et al., 2016).

However, there are several significant and practical differences between the two:

  • BOOST BUTTON:

When a contraction occurs, you need to quickly change the way the TENS operates and then be able to change it back at the end of the contraction. Unlike normal TENS units, the Maternity TENS has a special ‘boost’ button that quickly adjusts the settings when you need them.

  • INTENSITY CONTROLS:

Most TENS units have a separate intensity control for each lead. The maternity units have one intensity control for both leads to make things simpler.

  • LARGE ELECTRODE PADS:

During labour, the pain can be widespread. Large areas may need treatment to get effective pain relief. Suppose you do not have the special larger pads which are supplied with the maternity TENS units. In that case, the pain relief provided will not be as effective.

In summary, it is much easier to use Maternity TENS units during labour as they are specifically designed to suit the needs of pregnant. 

 

  • Rennie, S. (2010). ELECTROPHYSICAL AGENTS - Contraindications And Precautions: An Evidence-Based Approach To Clinical Decision Making In Physical Therapy.” Physiotherapy Canada. Physiotherapie Canada vol. 62,5 (2010): 1-80. doi:10.3138/ptc.62.5. 
  • Santana, L. S., Gallo, R. B. S., Ferreira, C. H. J., Duarte, G., Quintana, S. M., & Marcolin, A. C. (2016). Transcutaneous electrical nerve stimulation (TENS) reduces pain and postpones the need for pharmacological analgesia during labour: a randomised trial. Journal of physiotherapy, 62(1), 29-34.
  • Dowswell, T., Bedwell, C., Lavender, T., & Neilson, J. P. (2009). Transcutaneous electrical nerve stimulation (TENS) for pain relief in labour. The Cochrane database of systematic reviews, (2), CD007214-CD007214.
  • Van der Spank, J. T., Cambier, D. C., De Paepe, H. M. C., Danneels, L. A. G., Witvrouw, E. E., & Beerens, L. (2000). Pain relief in labour by transcutaneous electrical nerve stimulation (TENS). Archives of gynecology and obstetrics, 264(3), 131-136.
 

Are there any reasons why I should not use TENS?

There are situations where using a TENS unit can be risky and potentially harmful. Please follow the contraindications below (Watson, 2018; Rennie, 2011; Johnson, 2007)

Do NOT use TENS under any the following circumstances:

  • If you have a heart pacemaker or have a heart rhythm problem
  • If you do not understand how to use it
  • If you are allergic to the gel pads (unless you have purchased our hypoallergenic pads)
  • If you have epilepsy
  • If you have recently experienced any bleeding issues (e.g. haemorrhage, etc.)
  • During the first six months of pregnancy
  • When driving or operating machinery
  • If you are suffering from acute, feverish or infectious diseases
  • If you have a blood clot
  • Near heart monitors or alarms
  • To mask or relieve undiagnosed pain

Do NOT place electrodes:

  • On the carotid arteries in the front of your neck
  • Over damaged skins or open wounds
  • Over your eyes or mouth
  • Across or over the chest
  • Over areas where you have reduced sensation or scarring
  • Over skin infections
  • Over areas where you may have cancer or tumours
  • Near or over genitalia 
  • Across the front of the head
  • On the abdomen if you are pregnant
  • On the heads of children under 12
  • Near malignant tumours

 

  • Rennie, S. (2010). ELECTROPHYSICAL AGENTS - Contraindications And Precautions: An Evidence-Based Approach To Clinical Decision Making In Physical Therapy.” Physiotherapy Canada. Physiotherapie Canada vol. 62,5 (2010): 1-80. doi:10.3138/ptc.62.5. 
  • Johnson M. (2007). Transcutaneous Electrical Nerve Stimulation: Mechanisms, Clinical Application and Evidence. Reviews in pain, 1(1), 7–11. https://doi.org/10.1177/204946370700100103
  • Watson, T. (2018). Transcutaneous electrical nerve stimulation (TENS). printed on, 1-17.
 

SHIPPING & DELIVERY

 

What are the delivery fees and options?

Australian (local)

Shipping is free for online orders over $20 (after any discounts have been applied) or $7.50 for orders under $20

International

For International delivery, please refer to Shipping Cost Calculator on checkout page. 

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

 

How long will it take for my order to arrive?

Most orders are dispatched the same day from Melbourne Warehouse if your order is placed before 2pm, (Monday-Friday) payment is received and products are in stock. Depending on your shipping destination orders can take from 1- 10 business days transit time. Please refer to the following guidelines for shipping timeframes:
 

  • Melbourne Metro: up to 3 business days
  • VIC Country: up to 5 business days
  • Sydney Metro: up to 6 business days
  • NSW Country: up to 8 business days
  • Brisbane Metro: up to 6 business days
  • QLD Country: up to 10 business days
  • Adelaide Metro: up to 5 business days
  • SA Country: up to 8 business days
  • Tasmania/ Northern Territory: up to 10 business days
  • Perth Metro: up to 5 business days
  • Western Australia: up to 10 business days 
 

What does it mean if my tracking says "pending"?

Your parcel is picked up by the Australia Post driver around 2pm everyday instead of being sent over the counter to speed up the delivery process.

However this means packages are NOT scanned in and show as PENDING on the Australia Post tracking page.

The next update will be from the post office nearest to your shipping address, who will scan the item as received, and IN TRANSIT.

Please refer to delivery time frames to determine when you will receive your order.

 

Can I collect my online order from the local store?

Yes. You will receive another email notification when your order is ready for collection. To avoid disappointment, do not come to store to collect your item UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order won’t be ready.

 

Do you deliver internationally?

Yes, we ship to most countries worldwide including:

Australia, New Zealand, United Kingdom, Singapore, Canada, Hong Kong, Japan, South Africa, Germany.

All International orders are sent via the Australia Post or DHL International service. 

Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

 

Has my order been dispatched yet?

We will send you a shipping confirmation email with a tracking number as soon as your order has been despatched.

If you have not received your tracking details within 2-3 business days of placing your order, please get in touch with our customer service team at enquiries@caremax.com.au.

Good to know: Sometimes the shipping confirmation email can land in your junk/spam inbox so we recommend checking there before contacting us.

 

Returns & Warranty

 

30 Days Money Back Guarantee

Buyer can return the item within 30 days for any reason. However, please choose carefully, we do not normally give refunds for postage & handling cost if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit.

To be eligible for a return, your item must be unused and in the same condition that you received it.
 
There are situations where only partial refunds are granted: (if applicable)
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $20 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost. 
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit. 

If your refund request is approved, then a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 

Defective Products

Caremax is proud to offer ONE year replacement warranty policy unless warranty is specified in the product listing. This warranty is to cover machine unit but excluding all consumables. A full refund can be requested for defective products wihtin 30 days of the purchase date. You can only choose between an exchange or credit where goods become faulty after 30 days.

Return Postage –

• Defective or faulty items (Dead on Arrival) within 30 days of customer receiving products, the return label will be provided.

• All warranty replacement return and resend postage after 30 days will be at buyer’s expense with registered post.

Return Process –

• Send us an email (enquiries@caremax.com.au) with your order number and the reason of return.

• Our customer service representative will advise you of the return address.

 

ORDERS

 

Where can I track my orders?

Once your order has been shipped from our warehouse, you will receive an email from us with your tracking details. If you have not received your tracking details within 2-3 business days of placing your order, please get in touch with our customer service team at enquiries@caremax.com.au. You can track the parcel using the tracking number supplied in the email anytime via http://auspost.com.au/track/ or www.aramex.com.au

Good to know: Sometimes the shipping confirmation email can land in your junk/spam inbox so we recommend checking there before contacting us.

 

How Can I Change Or Cancel My Order?

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

However, you may be able to cancel or change your order within the below time frames: 

Standard Delivery – up to 60 minutes after completing your order.

Express Delivery – up to 15 minutes after completing your order.

Please email enquiries@caremax.com.au straight away referencing your order number and we will get back to you a.s.a.p.

For order cancellation, your payment will be refunded automatically but may take between 3 to 5 working days to appear back in your account.

 

Can I change the shipping address?

If the address is incorrect upon placing the order, you may be able to change the shipping address within the below time frames: 

Standard Delivery – up to 60 minutes after completing your order.

Express Delivery – up to 15 minutes after completing your order.

Please email enquiries@caremax.com.au straight away referencing your order number and we will get back to you a.s.a.p.

If the order is already shipped, you can then re-direct the address through Australia Post via your My Post account or contact Australia Post / Fastway directly.

 

What payment methods do you accept online?

We accept the following payments methods online:

  • Visa
  • MasterCard
  • PayPal
  • Zippay
  • Afterpay
  • Lattidue pay
 

I’m not sure if my payment went through, how can I check?

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.

Good to know: Sometimes the order confirmation email can land in your junk/spam inbox so we recommend checking there.

 

What currency do you use for online purchases?

All prices and purchases are in Australian dollars.
 

About Caremax

 

Where are you based?

CareMax is an Australian owned and operated family business located in Mitcham Victoria. All the stocked items will be dispatched on the same day (order before 2pm) from Melbourne Warehouse.

Our ABN is 78 148 199 848.

Our warehouse address is 28/ 25 Cook Road Mitcham.

 

Do you have a phone number I can call for support?

All our support is online-based via email. We don't offer phone support because we believe that we would not be able to provide the same effective assistance over the phone. This also allows us to keep offering affordable healthcare products.

We have a dedicated support team who are available via email Monday to Friday 9am – 2pm, to help you with any inquiry or problem. We'll get back to you within one business day, but more often than not, we'll respond to your email within a few hours