Say Goodbye to your Neck Pain


Say Goodbye to your Neck Pain

Neck pain can be incredibly debilitating, preventing people from doing the simplest of everyday activities. Whether you spend all day hunched over a keyboard or your job requires you to carry out heavy lifting, the pain and tension in your neck can become incessant if not addressed. Neck pain is a common complaint that can drastically affect one's daily life. It can make it difficult to turn your head, causing problems with driving, work tasks, and other daily activities.

This is an all too familiar issue affecting many people daily and has been on the rise in recent years affecting an estimated 27 out of every 1000 people. Neck and shoulder pain can easily be caused by stress, tension, and postural issues, making it an ever-persistent source of discomfort. (Kazeminasab et al., 2022)

Luckily, there is now a wide range of products available on the market designed to effectively relieve neck pain. Neck massagers for massage therapy offer therapeutic vibration to help relax tight muscles and stimulate circulation in the neck area; shoulder massagers are also available which can provide deep kneading action to release further tension from the shoulders.

Kazeminasab, S., Nejadghaderi, S. A., Amiri, P., Pourfathi, H., Araj-Khodaei, M., Sullman, M. J. M., Kolahi, A. A., & Safiri, S. (2022). Neck pain: global epidemiology, trends and risk factors. BMC musculoskeletal disorders, 23(1), 26.


What is a shiatsu neck massager?

Shiatsu is an ancient form of Japanese massage therapy developed to relieve muscle soreness and stiffness in the neck and shoulder areas. This hands-on therapy utilizes acupressure, rubbing, and kneading techniques to restore balance to the body and induce relaxation. (Pelava)

The deep pressure provided by a Shiatsu Neck Massager refreshes tense muscles, reduces joint pain, sharpens concentration, and boosts energy levels. It also helps to promote circulation in the head, neck, and shoulders while relieving stress headaches.

Pelava, C. J. (n.d.). Shiatsu. Taking Charge of Your Health & Wellbeing. Retrieved February 7, 2023, from,oils%20through%20light%2C%20comfortable%20clothing


How does a neck massager work?

Neck massagers work by using a combination of mechanical massage nodes, heat, vibration, tens therapy and kneading to target specific points of tension on the neck and shoulders. The motion is created by these different components to provide relief from aches and pains.

Neck massagers use shiatsu-style kneading to massage the muscles in the neck area. By applying pressure to strategic points, the tissue of the neck relaxes providing increased blood flow which helps reduce muscle soreness and tension. Heat can also be used in conjunction with a neck massager to provide further therapeutic benefits such as increased circulation, calming comfort, and enhanced recovery. TENS (Transcutaneous Electrical Nerve Stimulation), a proven method of pain relief that uses electric currents to stimulate the sensory nerves in order to reduce pain signals sent to the brain. Air bag Massage Technology that provides a wave-like motion to encourage healthy circulation and reduce muscle tension for an invigorating treatment. Neck massagers help create a more relaxed environment that promotes relaxation throughout your body thus further restoring posture.


Which neck massager is best?

When it comes to trying to find the best neck massager, there is no one-size-fits-all solution. Depending on the needs and preferences of the individual user, different types of neck massagers are available in order to help provide relief from neck pain, stiffness, and tension.

  • Heated neck massagers focus on targeted heat therapy to help the muscles relax.
  • Airbag massagers focus on providing a consistent massage experience with gentle compression.
  • Transcutaneous Electrical Nerve Stimulation (TENS) offers electrical stimulation for nerve pain relief.
  • Shiatsu Vibrating Neck Massagers offer a deep tissue massage experience with circular motions or tapping movements.
  • Cervical Massagers can provide a focused pressure massage and relaxation treatment to larger areas of muscle tension in your neck region.
  • Electric Neck Massagers utilizes low-voltage pulse technology. It has adjustments to suit your body's needs and provides soothing relief from neck soreness, shoulder tension and other bodily aches.
  • Non-Electric Neck Massagers are hand-operated models designed specifically for home use and convenience. Non-electric massagers require less maintenance and are typically more affordable than their electric counterparts.
  • Portable Neck Massager gives you the freedom to get a massage anytime you need one no matter where you are!
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Product Questions


Can Neck massager help migraine?

Neck pain from tension and spasms can contribute to migraine headaches. A study found that after a neck massage treatment, patients felt 68.77% less pain after the treatment. So yes, neck massagers can help ease migraine without any side effects. (Jahangiri Noudeh, MD et al., 2012)

Jahangiri Noudeh, MD, Y., Vatankhah, MD, N., & Baradaran, MD, PhD, H. R. (2012). Reduction of current migraine headache pain following neck massage and spinal manipulation. International Journal of Therapeutic Massage & Bodywork: Research, Education, & Practice, 5(1).


Is neck massager good for a stiff neck?

Stiff necks can be incredibly uncomfortable and difficult to get rid of. Neck massagers target the areas of tension and loosen up the muscles thus providing relief to people with chronic neck pain, as well as those dealing with a stiff neck due to stress or poor posture.


Does neck massager release neck and shoulder tension?

Yes, heated neck massagers, even portable neck massagers, can be effective solutions for relieving neck and shoulder tension.

These compact devices use deep kneading, infrared heat, and vibratory massage to target soreness and provide instant relief. They also help to increase blood circulation around the affected area, leading to more oxygen-rich blood reaching your tissues which facilitate the healing of any underlying injury


What does a neck massager pillow do?

The neck massager pillow has acupressure points that help with blood flow and muscles. It works by stretching out the neck muscles and joints, which relieves the pressure on the cervical spine. It’s small and light so you can use it at home or on the go. 

The neck massager is quick and easy to use; simply lie down on your back and align the massager with the acupressure points along your neck. Only 10-20 minutes of treatment is required to ease your aches and pains.


Can a Neck massager cause a stroke?

A neck massager may put some individuals at risk of ischemic stroke if the user has an underlying condition such as carotid stenosis. This means that the user has narrowed carotid arteries which reduces the amount of oxygenated blood that flows from the heart to the brain. (Lopez-Navarro et al., 2021)

It is imperative that clinicians and patients alike remain cognizant of this potential danger before engaging in neck massages or treatments involving similar techniques.

Lopez-Navarro, E. R., Greif, G., Haensch, C.-A., Ringelstein, A., & Larbig, R. (2021). Ischemic stroke secondary to self-inflicted carotid sinus massage: A case report. Journal of Medical Case Reports, 15(1).


Is neck massager safe to use?

Neck Massagers are devices designed to apply targeted pressure and vibration to the affected area, providing relief from tension and muscle spasms. Although these massagers can be incredibly beneficial when used correctly, it is important that users follow all manufacturer instructions in order to ensure the safe use of the device. Here are some health conditions that users need to be aware of when using neck massagers:

  • Fever - It is important to recognize that increased circulation may worsen the symptoms of infection-related fevers. When feeling under the weather due to colds and flu, abstain from massage until your fever has subsided.
  • Kidney Conditions or Liver Conditions - Increased blood flow resulting from a massage could potentially put extra strain on these vital organs as they work to quickly process waste through your body.

Which part of the neck should not be massaged?

When massaging the neck area, it is important to be mindful of certain areas that should not be directly targeted–the thyroid gland, located in the lower anterior part of the neck should be left untouched during a massage session as it may cause inflammation on your thyroid. (Muscolino, 2018)

Additionally, care should be taken when working around the hyoid bone which sits more superiorly in the anterior neck. This area is home to many muscles and while they can and should be worked on, pressure applied over this area of the neck needs to remain light.

Muscolino, J. (2018, August 6). Manual therapy precautions when working the neck. Learn Muscles. Retrieved February 5, 2023


How often should you use a neck massager?

According to research, two or three one-hour sessions per week will have the most lasting benefits. In addition, 60 minutes of massage works better than 30 minutes, and multiple treatments are recommended within the first four weeks. A neck massager can work wonders for reducing pain and stress levels so it pays to find out what routine best suits you.


What is a cervical massager?

A cervical massager is a device specifically designed for the purpose of neck relaxation and pain relief. It helps to provide therapeutic relief on a tense and knotted neck, stimulating nerve endings with gentle pulses, which help to reduce inflammation and muscle fatigue.

Cervical massagers typically feature an adjustable head support fit, with precise vibrations that can be customized to target different muscle groups.


Returns & Warranty


30 Days Money Back Guarantee

Buyer can return the item within 30 days for any reason. However, please choose carefully, we do not normally give refunds for postage & handling cost if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit.

To be eligible for a return, your item must be unused and in the same condition that you received it.
There are situations where only partial refunds are granted: (if applicable)
* Any item/packaging not in its original condition, is damaged or missing parts for reasons not due to our error.
* Orders over $50 is free shipping within Australia. However, if goods are returned for the reason other than the product being faulty, customers will incur a deduction of the cost of shipping to compensate for the original shipping cost. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit. 

If your refund request is approved, then a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Defective Products

Caremax is proud to offer ONE year replacement warranty policy unless warranty is specified in the product listing. This warranty is to cover machine unit but excluding all consumables. A full refund can be requested for defective products wihtin 30 days of the purchase date. You can only choose between an exchange or credit where goods become faulty after 30 days.

Return Postage –

• Defective or faulty items (Dead on Arrival) within 30 days of customer receiving products, the return label will be provided.

• All warranty replacement return and resend postage after 30 days will be at buyer’s expense with registered post.

Return Process –

• Send us an email ([email protected]) with your order number and the reason of return.

• Our customer service representative will advise you of the return address.




What are the delivery fees and options?

Australian (local)

Shipping is free for online orders over $50 (after any discounts have been applied) or orders under $50 will incur a small $8 delivery fee.


For International delivery, please refer to Shipping Cost Calculator on checkout page. 

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.


How long will it take for my order to arrive?

Most orders are dispatched the same day from Melbourne Warehouse if your order is placed before 2pm, (Monday-Friday) payment is received and products are in stock. Depending on your shipping destination orders can take from 1- 10 business days transit time. Please refer to the following guidelines for shipping timeframes:

  • Melbourne Metro: up to 3 business days
  • VIC Country: up to 5 business days
  • Sydney Metro: up to 6 business days
  • NSW Country: up to 8 business days
  • Brisbane Metro: up to 6 business days
  • QLD Country: up to 10 business days
  • Adelaide Metro: up to 5 business days
  • SA Country: up to 8 business days
  • Tasmania/ Northern Territory: up to 10 business days
  • Perth Metro: up to 5 business days
  • Western Australia: up to 10 business days 


Can I collect my online order from the local store?

Yes. You will receive another email notification when your order is ready for collection. To avoid disappointment, do not come to store to collect your item UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order won’t be ready.


Do you deliver internationally?

Yes, we ship to most countries worldwide including:

Australia, New Zealand, United Kingdom, Singapore, Canada, Hong Kong, Japan, South Africa, Germany.

All International orders are sent via the Australia Post or DHL International service. 

Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.